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pinSIGHT Support Specialist

Empresa

Travel Leaders Group

Sector

Servicios Corporativos

OPORTUNIDAD LABORAL

Puesto equivalente

ANALISTA / ASISTENTE CONTABLE

Breve descripción del cargo

The pinSIGHT Support Specialist will act as the escalation point from business unit customer service teams for any issues related to pinSIGHT. This person will have the ability to quickly assess an escalated issue and resolve quickly and effectively on behalf of the pinSIGHT user. This person will also be responsible for owning and managing the process of setting up users and configuring profiles for pinSIGHT users when necessary. The pinSIGHT Support Specialist is accountable for the inquiry, process flow, facilitation of resolution, consultation, and final communication to all parties involved. This position will also work with external vendors who manage and maintain pinSIGHT and manage the process of opening and monitoring tickets that have been escalated and opened with the respective vendors.

Habilidades requeridas

*3+ years' experience in an operational and/or support related position within the travel industry *Strong understanding of Hotel Reservations processing via GDSs *3+ years' customer service experience: -Goes above and beyond, and is consistently proactive -Current or past customer facing experience -Handles escalated customer service issues with little direction or additional guidance *Excellent written and verbal skills -Ability to present material to groups of various sizes *Strong attention to detail

Carga horaria

Full time

Fecha de cierre de postulación

30/06/2017

Formación solicitada

Servicios

Idiomas

Inglés: Bilingüe

Ofimática

Operador Office (Ej. word, excel, power point): Medio

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Avanzado

Software de gestión de negocio (Ej. Sabre, Galileo, Amadeus, SAP): Avanzado

Tests

Test de uso de Sabre

Descargá más información sobre esta oportunidad

pinSIGHT Support Specialist.pdf




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