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Software Support

Empresa

Sabre

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Breve descripción del cargo

Under direct supervision, responsible for responding to routine customer inquiries regarding products. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Habilidades requeridas

QUALIFICATIONS: ? Professional fluency in written and spoken Spanish and English - proficient level required. ? Italian, Portuguese, French, German, Greek and Swedish professional fluency will receive special consideration. ? Excellent telephone manner ? Excellent customer service skills ? Proficient in using computer software products and working knowledge of Internet usage. ? Excellent written skills, particularly email to respond and resolve customer problems. ? Ability to analyze problems, identify key problems and make decisions to solve problems. ? Software or Networking skills will be a plus.

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

20.000 a 30.000

Fecha de cierre de postulación

08/11/2016

Formación solicitada

Informática

Ingeniería y profesiones afines

Idiomas

Inglés: Avanzado

Español: Avanzado

Ofimática

Software de gestión de negocio (Ej. Sabre, Galileo, Amadeus, SAP): Básico




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