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Technical support representative - Basic networking knowledge

Empresa

Synapsis

Sector

Servicios Corporativos

Segmento

Centro de Contacto / Call Center (CIS)

OPORTUNIDAD LABORAL

Breve descripción del cargo

This position works in coordination with the company?s Customer Support & Services Global Support Centre and directly with its customers and partners to provide world class support for the company?s products. Responsibilities: ? Provide timely response and resolutions of internal and external customers and partners technical issues, completed in a professional manner and meeting customer expectations. ? Build strong and positive relationships with clients at various levels, employing strong customer management skills to recognize impact to customers business and take appropriate action. ? Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices. ? Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests.

Habilidades requeridas

Experience and education requirements: ? Fluent in English (First Certificate or higher). ? Networking basic knowledge (?Técnico en Sistemas Operativos y Redes?; ''Reparación PC y Redes'' diploma or similar). ? Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills. ? Have a ?can do? attitude. ? Ability and willingness to learn technologies quickly and proficiently. ? Proven experience in Networking technologies. Working hours ? 30 weekly hours Applicants should submit CV in English and salary expectations.

Carga horaria

Part time

Fecha de cierre de postulación

05/01/2017

Formación solicitada

Informática

Ingeniería y profesiones afines

Idiomas

Inglés: Avanzado




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