SOPORTE TÉCNICO/ ATENCION AL CLIENTE SEGUNDO-TERCER NIVEL
Breve descripción del cargo
This position works in coordination with the company?s Customer Support & Services Global Support Centre and directly with its customers and partners to provide world class support for the company?s products. Responsibilities:
? Provide timely response and resolutions of internal and external customers and partners technical issues, completed in a professional manner and meeting customer expectations.
? Build strong and positive relationships with clients at various levels, employing strong customer management skills to recognize impact to customers business and take appropriate action.
? Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices.
? Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests.
Experience and education requirements:
? Fluent in English (First Certificate or higher).
? Networking basic knowledge (?Técnico en Sistemas Operativos y Redes?; ''Reparación PC y Redes'' diploma or similar).
? Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills.
? Have a ?can do? attitude.
? Ability and willingness to learn technologies quickly and proficiently.
? Proven experience in Networking technologies.
? 30 weekly hours
Applicants should submit CV in English and salary expectations.
Fecha de cierre de postulación
Ingeniería y profesiones afines
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