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We´re hiring! Infrastructure Analyst

Empresa

The Hackett Group

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Breve descripción del cargo

General Profile Will be responsible for L2/L3 Support. Investigation and resolution of problems, troubleshooting and tuning of applications. Recommendation of best practices, upgrades and applications? migrations. Responsibilities Application support and incident management activities including but not limited to: ? Resolve incidents and fulfill service requests within established SLAs. ? Research & recommend best practices, upgrades and system/application migrations ? Serve as the primary point of contact for written/verbal status updates to customer and other relevant stakeholders ? Adherence to support process and service desk tools

Habilidades requeridas

Required experience ? Working experience on infrastructure support services and maintenance for large customers. ? Knowledge on Oracle EPM 11.1.1.x to 11.1.2.4 (including Planning, Essbase, Financial Reporting, Calc Manager, EPMA, EAS and Provider Services is a plus. Skills IT infrastructure, analytical ability, problem solving, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks. Must have high-proficiency English level or Native speaker. Academic background ? 4 year degree in Computer Science, Information Systems, or equivalent / Advance student

Fecha de cierre de postulación

03/02/2017

Formación solicitada

Informática

Idiomas

Inglés: Avanzado




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