Breve descripción del cargo
Will be responsible for L2/L3 Support. Investigation and resolution of problems, troubleshooting and tuning of applications. Recommendation of best practices, upgrades and applications? migrations.
Application support and incident management activities including but not limited to:
? Resolve incidents and fulfill service requests within established SLAs.
? Research & recommend best practices, upgrades and system/application migrations
? Serve as the primary point of contact for written/verbal status updates to customer and other relevant stakeholders
? Adherence to support process and service desk tools
? Working experience on infrastructure support services and maintenance for large customers.
? Knowledge on Oracle EPM 11.1.1.x to 126.96.36.199 (including Planning, Essbase, Financial Reporting, Calc Manager, EPMA, EAS and Provider Services is a plus.
IT infrastructure, analytical ability, problem solving, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks. Must have high-proficiency English level or Native speaker.
? 4 year degree in Computer Science, Information Systems, or equivalent / Advance student
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