SOPORTE TÉCNICO/ ATENCION AL CLIENTE SEGUNDO-TERCER NIVEL
Breve descripción del cargo
Responsible for managing the team (people management), ensuring the processes are being properly followed and overseeing support activities. Includes operational coordination with Business Relationship Managers and technical coordination with Technical Managers.
Team?s performance evaluation, mentoring/coaching, vacations/leaves/TRW coordination and approval, support in tickets assignment, direction on processes implementation, monitoring of processes execution, monitoring of response times, identification of technical difficulties that require escalation, operational coordination with BRMs and technical coordination with TMs.
? Project Management, Team Leadership/Management. Excellent verbal, interpersonal and written communication skills. Must have high-proficiency English level or Native speaker. Experience managing multidisciplinary teams (+ 3yrs). Experience working with English speaking remote clients. Experience managing under defined processes.
? Preferable experience with processes such as: ITIL / COBIT / PMP, Support Services, IT Background
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