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We´re hiring! Service Desk Supervisor

Empresa

The Hackett Group

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Breve descripción del cargo

General Profile Responsible for managing the team (people management), ensuring the processes are being properly followed and overseeing support activities. Includes operational coordination with Business Relationship Managers and technical coordination with Technical Managers. Responsibilities Team?s performance evaluation, mentoring/coaching, vacations/leaves/TRW coordination and approval, support in tickets assignment, direction on processes implementation, monitoring of processes execution, monitoring of response times, identification of technical difficulties that require escalation, operational coordination with BRMs and technical coordination with TMs.

Habilidades requeridas

Skills ? Project Management, Team Leadership/Management. Excellent verbal, interpersonal and written communication skills. Must have high-proficiency English level or Native speaker. Experience managing multidisciplinary teams (+ 3yrs). Experience working with English speaking remote clients. Experience managing under defined processes. ? Preferable experience with processes such as: ITIL / COBIT / PMP, Support Services, IT Background

Carga horaria

Full time

Fecha de cierre de postulación

20/04/2017

Formación solicitada

Informática

Servicios

Idiomas

Inglés: Avanzado




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