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Service Delivery Lead

Empresa:

Sector

Servicios Corporativos

Segmento

Back office, Finanzas y contabilidad, Administración, RRHH (BPO)

OPORTUNIDAD LABORAL

Breve descripción del cargo

The employee will be responsible for: ? Coordinate and lead sales meetings with prospects: this includes performing the technology demo, explaining the services offered by Vendorly and preparing pricing scenarios ? Follow up with prospects and provide all information required to close the deal ? Coordinate with Legal for contract execution ? Conduct a smooth and timely onboarding of new Customers to Vendorly, following the contractual terms and Customer Onboarding SOP ? Deliver best-in-class customer service in strict adherence to the Service Delivery Procedure, aim for Excellence in Customer Survey Ratings ? Coordinate with the Operations team to ensure Customers? requirements are met while performing the vendor oversight ? Conduct Customer Interviews and other similar instances to obtain Customer feedback ? Actively engage with Customers to encourage their participation in our Customer Advisory Board ? Ensure timely invoicing and receipt of payments

Habilidades requeridas

Behavioral and technical qualifications: ? Excellent organizational and follow-up skills are required as well as close attention to detail. ? Good communication skills. ? English: Bilingual or Native (Interviews are partially conducted in English). ? Bachelor?s degree or advanced studies in business administration, international business, sales or other business-related fields with a commercial mindset. ? Our ideal candidate is: career oriented, customer service oriented, highly motivated and proactive and relationship builder.

Carga horaria

Full time

Fecha de cierre de postulación

20/12/2017

Formación solicitada

Ciencias sociales y del comportamiento

Educación comercial y administración

Derecho

Servicios

Otras

Idiomas

Inglés: Avanzado

Ofimática

Operador Office (Ej. word, excel, power point): Medio

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Medio




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