Business Relationship Manager
Breve descripción del cargo
The BRM must develop strong relationships with customers, connect with key business executives and stakeholders. Must ensure the timely and successful delivery of service according to customer needs improving the entire customer experience.
Budget management.Handle customer communication. Coordinate with key internal roles. Monitor & follow up tickets to assure internal processes are efficiently managed. Point of Contact for escalation paths during emergencies, critical/major incidents and high priority tickets. Identify opportunities with customer and collaborate with sales teams. Compliance for quality service based on SLAs while developing action plans to achieve customer satisfaction. Track gaps & internal issues within DMS Service Performance Log. Point of Contact for escalation Out of Business Hours/Out of Budget/One ticket at time. Account status reports. Forecast & track key account metrics. Project management. Coordinate activities to build up customer trust. Backlog monitoring for submitted tickets within Incident/Problem Management Tool. Handle complaints and grievances from customers, escalate them internally and follow up subsequently.
Fecha de cierre de postulación
Educación comercial y administración
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