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Technical Support Associate

Empresa

Sector

Servicios Corporativos

Segmento

Centro de Contacto / Call Center (CIS)

OPORTUNIDAD LABORAL

Cargo

Technical Support Associate

Breve descripción del cargo

We are looking for Associates to join the project, people willing to learn new things, with passion for finding solutions to problems on a daily basis and above all help our customers and deliver the Woow in every interaction. Key Responsibilities ? Communicate via inbound and/or outbound telephone calls with customers in a professional and courteous manner. ? Diagnoses customer issues through process of elimination by asking probing questions. ? Determine the appropriate solution based on diagnosis and executes the most logical fix providing verbal instruction to customer at a level of detail commensurate with customer PC knowledge and experience. ? Identify customer environment issues versus product issues. ? Checks for known problems and advises the customer accordingly.

Habilidades requeridas

Requirements ? Proficient in English both at a written and oral level. ? Strong fluency with Web Technologies and Internet. ? A drive to dig into the details of a system or process to solve customer problems.

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

20.000 a 30.000

Fecha de cierre de postulación

30/10/2018

Formación solicitada

Otras

Idiomas

Inglés: Avanzado

Ofimática

Operador Office (Ej. word, excel, power point): Avanzado




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