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We´re hiring! SD Assistant Level 1

Empresa

The Hackett Group

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Puesto equivalente

EJECUTIVO DE SOPORTE TÉCNICO/ ATENCION AL CLIENTE: PRIMER NIVEL

Breve descripción del cargo

The SDL1 Assistant provides customer support and ensure to accomplish processes during incidents life cycle. Oversees and optimizes main processes related with quality service. Monitors support team, coordinates and dispatch main activities. Responsibilities - Coordinate schedules for Technical Support activities on a daily basis - Internal QA reviewer - Collects metrics for Trend Analysis - Monitor resource utilization and assignments - Engage Account Management for decision making - Supports and coordinate Incident Management Process overseeing compliance practices - Ensures turn-over logistics collecting information to compile a proper hand over take over procedure for every shift - Follows up overnight activities/weekend shifts - Incident Management Tool Maintenance and Administration We encourage the nomination of people with disabilities - This notice is extensive to people registered in the National Registry of People with Disability under the law 19.691

Habilidades requeridas

Skills Analytical reasoning, teamwork compatible, methodical and proactive, good communication and documentation writing. Must have high-proficiency English level or Native speaker.

Carga horaria

Full time

Fecha de cierre de postulación

30/09/2019

Formación solicitada

Informática

Idiomas

Inglés: Avanzado

Ofimática

Operador Office (Ej. word, excel, power point): Medio

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Medio




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