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API Support

Empresa

Sabre

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Puesto equivalente

EJECUTIVO DE SOPORTE TÉCNICO/ ATENCION AL CLIENTE: PRIMER NIVEL

Breve descripción del cargo

Under general supervision: Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment. Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives. Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site. This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs. Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions. Involved in customer projects.

Habilidades requeridas

Core Skills: Desire to work in a strategic problem-solving and customer management role Excellent communication skills (written and verbal) Proficient fluency in written and spoken English is required. Language capability in Mandarin, Portuguese are a big advantage. Spanish is an advantage. Ability to learn and share knowledge easily over a short period of time. Attention to detail and ability to multi-task Ability to work in a team environment Technical Skills: Advanced expertise in technical languages as XML, SOAP, REST or HTML. Sabre domain knowledge is a plus. Good writing skills, produces technical documents and user guides. Ideal candidate background: Students or fresh graduates in Computer Science, Engineering or a related subject. Knowledge of web development/online programming languages. Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.

Carga horaria

Full time

Fecha de cierre de postulación

10/08/2019

Formación solicitada

Informática

Ingeniería y profesiones afines

Otras

Idiomas

Inglés: Avanzado




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