EJECUTIVO DE SOPORTE TÉCNICO/ ATENCION AL CLIENTE: PRIMER NIVEL
Breve descripción del cargo
Under general supervision:
Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabre's online customer segment.
Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service, support and strategic initiatives.
Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site.
This process involves developing testing clients, validating XML files and schemas, reproducing customer's scenarios in order to debug and/or find possible system bugs.
Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.
Involved in customer projects.
Desire to work in a strategic problem-solving and customer management role
Excellent communication skills (written and verbal)
Proficient fluency in written and spoken English is required. Language capability in Mandarin, Portuguese are a big advantage. Spanish is an advantage.
Ability to learn and share knowledge easily over a short period of time.
Attention to detail and ability to multi-task
Ability to work in a team environment
Advanced expertise in technical languages as XML, SOAP, REST or HTML.
Sabre domain knowledge is a plus.
Good writing skills, produces technical documents and user guides.
Ideal candidate background:
Students or fresh graduates in Computer Science, Engineering or a related subject.
Knowledge of web development/online programming languages.
Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.
Fecha de cierre de postulación
Ingeniería y profesiones afines
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