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We´re hiring! SDL2 Infra Analyst

Empresa

The Hackett Group

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Puesto equivalente

SOPORTE TÉCNICO/ ATENCION AL CLIENTE: SEGUNDO-TERCER NIVEL

Breve descripción del cargo

Service Desk Analyst Level 2 / Infrastructure General Profile Provide L2 support to customers and internal environments, maintaining products and applications. Solving any incidents or problems, analyzing and applying any requested changes, and working on any service request that may arise. Responsibilities L2 Support. Investigation and resolution of problems, troubleshooting and tuning of applications. Recommendation of best practices, upgrades and applications? migrations.

Habilidades requeridas

Required experience - Working experience on technical support services and maintenance for large customers. - Knowledge on Oracle EPM (including Planning, Essbase, Financial Reporting, Calc Manager, EPMA, EAS and Provider Services) is a plus. Skills IT infrastructure, analytical ability, problem solving, teamwork, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks under pressure and meet deadlines, follow defined processes and indications, work using ticketing systems and time tracking tools. Must have high-proficiency English level or Native speaker. We encourage the nomination of persons with disabilities - This notice reaches persons registered in the National Registry of Persons with Disability under the law 19.691

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

40.000 a 50.000

Fecha de cierre de postulación

30/09/2019

Formación solicitada

Informática

Ingeniería y profesiones afines

Idiomas

Inglés: Avanzado




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