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BILINGUAL DESKTOP ENGINEER

Empresa

Búsquedas IT

Sector

Servicios de Tecnologías de la Información

Segmento

Infraestructura TI

OPORTUNIDAD LABORAL

Puesto equivalente

SOPORTE TÉCNICO/ ATENCION AL CLIENTE: SEGUNDO-TERCER NIVEL

Breve descripción del cargo

The Desktop Engineer provides technology tools and support to all Ascentis employees throughout multiple locations. Within this role you will assist with onboarding new employees, work to resolve issues of end-users, identify needs and build relationships across different teams and roles. By adopting our cultural norms, you will deliver unsurpassed service to the Ascentis team. Each day you will be focused on: Providing helpdesk support for all company users via the Atlassian Service Desk (JIRA) ticketing system Responsible for identifying issues, researching, resolving and following up on incidents utilizing a problem ticket and the service request tracking system. Proactively reach out to employees on a cadence to notify them the status of their tickets, particularly when they are going to take some time to resolve Maintain and improve user facing software and hardware Build and maintain laptops as well as other end user facing equipment Maintain VOIP phone system

Habilidades requeridas

Bachelor?s degree or equivalent relevant to the field 2+ years of help desk experience Hardware experience (Laptops). Server hardware experience a plus. Strong Windows knowledge (all user OS Versions); knowledge of Windows Server OS preferred Service oriented with desire to exceed expectations Ability to grasp new concepts rapidly Strong critical thinking and problem-solving skills Excellent interpersonal skills and team oriented Adaptable, highly organized and able to multi-task, work independently and meet deadlines. Strong will to jump to help at odd times of the day if required Scripting to automate tasks/improve processes preferred

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

Más de 50.000

Fecha de cierre de postulación

30/08/2019

Formación solicitada

Informática

Idiomas

Inglés: Bilingüe

Ofimática

Programación (Ej. Web; .Net; PHP; MySQL; C++; Java): Avanzado




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