SOPORTE TÉCNICO/ ATENCION AL CLIENTE: SEGUNDO-TERCER NIVEL
Breve descripción del cargo
The Desktop Engineer provides technology tools and support to all Ascentis employees throughout multiple locations. Within this role you will assist with onboarding new employees, work to resolve issues of end-users, identify needs and build relationships across different teams and roles. By adopting our cultural norms, you will deliver unsurpassed service to the Ascentis team.
Each day you will be focused on:
Providing helpdesk support for all company users via the Atlassian Service Desk (JIRA) ticketing system
Responsible for identifying issues, researching, resolving and following up on incidents utilizing a problem ticket and the service request tracking system.
Proactively reach out to employees on a cadence to notify them the status of their tickets, particularly when they are going to take some time to resolve
Maintain and improve user facing software and hardware
Build and maintain laptops as well as other end user facing equipment
Maintain VOIP phone system
Bachelor?s degree or equivalent relevant to the field
2+ years of help desk experience
Hardware experience (Laptops). Server hardware experience a plus.
Strong Windows knowledge (all user OS Versions); knowledge of Windows Server OS preferred
Service oriented with desire to exceed expectations
Ability to grasp new concepts rapidly
Strong critical thinking and problem-solving skills
Excellent interpersonal skills and team oriented
Adaptable, highly organized and able to multi-task, work independently and meet deadlines.
Strong will to jump to help at odd times of the day if required
Scripting to automate tasks/improve processes preferred
Rango de salario estimado (nominal mensual $)
Más de 50.000
Fecha de cierre de postulación
Programación (Ej. Web; .Net; PHP; MySQL; C++; Java): Avanzado
PARA POSTULARTE DEBES ESTAR REGISTRADO
SI YA ESTÁS REGISTRADO DEBES INICIAR SESIÓN