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Customer Service Agent - English

Empresa:

Genpact

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Puesto equivalente

VENDEDOR TELEFONICO (TELEMARKETER) BILINGÜE

Breve descripción del cargo

- Demonstrates effective, clear and professional written and oral communication. - Provides prompt and efficient service to users including the appropriate escalation of any issues. - Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. - Actively seek solutions through logical reasoning - Demonstrates strong problem-solving capabilities and assist customers in case of any issues

Habilidades requeridas

- Candidate with a passion for customer service - Education: Graduation and above - Language: English - 6 - 12 months experience within a customer service /contact centre environment is mandatory - Demonstrates effective communication, composure, and professional attitude - Technical (Computers, Internet and banking) savvy is required. - Basic knowledge of how digital payments work required - Exemplary performance record, particularly with regard to quality & productivity

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

30.000 a 40.000

Fecha de cierre de postulación

30/09/2020

Formación solicitada

13 - Artes y Humanidades

08 - Ciencias Sociales

02 - Negocios y Administración

06 - Ciencias y Química

01 - Tecnologías de la Información

14 - Servicios sociales

15 - Servicios

16 - Otras

Idiomas

Inglés: Avanzado

Ofimática

Operador Office (Ej. word, excel, power point): Medio

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Avanzado




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