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Lider de Operaciones - contact center

Empresa:

Genpact

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Puesto equivalente

TEAM MANAGER

Breve descripción del cargo

Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell Collaborate and work globally with other Genpact business leaders and functional leaders to create and commercialize existing and new product offerings Manage global operations to achieve/exceed P&L expectations Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps. Own end-to-end client service delivery and P&L Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L Work closely with client CXO?s and process owners, Genpact operating teams and global relationship managers for key accounts

Habilidades requeridas

- Hands-on exposure of mobile based digital payment products either at the Payment Service Provider-end or with any governing / regulatory body - Technical knowledge of how digital payment products operate - Business Process Improvement and project management expertise - Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly - Self-driven with attention to detail and follow-through - Ability to multi-task and work under pressure - 3-6 years of experience in Product Management ? with hands on experience in mobile based digital payment platforms - Familiarity with customer support operations would be an advantage

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

Más de 50.000

Fecha de cierre de postulación

30/09/2020

Formación solicitada

13 - Artes y Humanidades

08 - Ciencias Sociales

09 - Ciencias de la Comunicación

02 - Negocios y Administración

10 - Derecho

14 - Servicios sociales

15 - Servicios

16 - Otras

Idiomas

Inglés: Avanzado

Portugués: Básico

Ofimática

Operador Office (Ej. word, excel, power point): Avanzado

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Avanzado




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