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Process Improvement Manager

Empresa:

Genpact

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Puesto equivalente

TEAM MANAGER

Breve descripción del cargo

- Work within a team that provides product support to digital payments users - Bring in working knowledge of Payment Service Providers and any regulatory bodies w-r-t to the functioning of digital payment platforms - Creating exposure within the team towards end-to-end digital payments transaction cycle - Need to set up and manage reconciliation and dispute management processes with governing bodies and Payment Service Providers - Data mining and analysis of market trends w-r-t digital payments, competitors, etc? - Comparative analysis of product to recommend changes that would improve user experience - Advocate new product features and ensures prompt and proper resolution of technical challenges - Study and provide insights on best course of action at an end-to-end level for top contributing user issues - Sharing insights on how various reporting can be improved to make our process more efficient

Habilidades requeridas

- Hands-on exposure of mobile based digital payment products either at the Payment Service Provider-end or with any governing / regulatory body - Technical knowledge of how digital payment products operate - Business Process Improvement and project management expertise - Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly - Self-driven with attention to detail and follow-through - Ability to multi-task and work under pressure - 3-6 years of experience in Product Management ? with hands on experience in mobile based digital payment platforms - Familiarity with customer support operations would be an advantage

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

Más de 50.000

Fecha de cierre de postulación

30/09/2020

Formación solicitada

12 - Educación

13 - Artes y Humanidades

08 - Ciencias Sociales

02 - Negocios y Administración

06 - Ciencias y Química

01 - Tecnologías de la Información

04 - Ingeniería

15 - Servicios

16 - Otras

Idiomas

Inglés: Avanzado

Ofimática

Operador Office (Ej. word, excel, power point): Avanzado

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Avanzado

Bases de datos (Ej. MySQL, Postgres y bases de datos NoSQL): Avanzado




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