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Reporting analyst

Empresa:

Genpact

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Puesto equivalente

OPERADOR

Breve descripción del cargo

Calculate daily and monthly account SLAs. Provide support to account Ops Leader, FLMs and Supervisors. Coordinate, supervise and report QA Audits Provide on time alert and suggestions to improve and/or met SLAs. Collect transactional information from systems to analyze volume trends / seasonality / Back Office tracking. Elaborate monthly presentation of the results for the client. Interpret the results and ensure stability in the account. Direct interaction with the Client. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Habilidades requeridas

English Skills able to read, write and have a proficient conversation. Level (B2) Should be a self-starter with proactive and results oriented approach. 6 - 12 months experience within a customer service /contact centre environment is mandatory Demonstrates effective communication, composure, and professional attitude Technical (Computers, Internet and banking) savvy is required. Basic knowledge of how digital payments work required Exemplary performance record, particularly with regard to quality & productivity

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

40.000 a 50.000

Fecha de cierre de postulación

30/09/2020

Formación solicitada

12 - Educación

13 - Artes y Humanidades

02 - Negocios y Administración

06 - Ciencias y Química

03 - Ciencia de Datos

01 - Tecnologías de la Información

04 - Ingeniería

15 - Servicios

16 - Otras

Idiomas

Inglés: Avanzado

Portugués: Básico

Ofimática

Operador Office (Ej. word, excel, power point): Avanzado

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Avanzado




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