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CUSTOMER SUCCESS MANAGER

Empresa

Toolbox

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Puesto equivalente

EJECUTIVO COMERCIAL

Breve descripción del cargo

Be the first point of contact for customers on solutions engineeringing, training, product enhancement, etc. and lead cross-functional efforts to identify and solve technology, data and technical Speak about client success stories and advise a range of clients on their data strategy and tech infrastructure. Collaborate with the team to educate and train clients on how best to implement and optimize Toolbox?s Platform products. Implements customer engagement/ communications plans, including, for example; handling of complaints; problems and issues; managing resolutions. Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management. Helps enhance customer relationship. Understands the basic principles of digital marketing, and the range of tools for planning, implementing and monitoring their application on behalf of the organizations.

Habilidades requeridas

Bachelor's degree or equivalent practical experience. 3 years of experience in account management, client service or consulting. experience working at a tech company in online media buying and selling processes. Ability to speak and write English and Spanish fluently and idiomatically. Experience leading, influencing & motivating cross-organization teams and collaborating with different functional areas like, Engineering, Operations, User Experience, Content and Marketing. Strong communication and presentation skills. Familiar with Quality Assurance processes Familiar knowledge in tools like Jira-Greenhopper, Axo Software, Trello.

Carga horaria

Full time

Rango de salario estimado (nominal mensual $)

Más de 50.000

Fecha de cierre de postulación

20/10/2020

Formación solicitada

02 - Negocios y Administración

01 - Tecnologías de la Información

Idiomas

Inglés: Avanzado

Portugués: Intermedio




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