OPORTUNIDAD LABORAL
Puesto equivalente
TÉCNICO/INGENIERO EN SOPORTE TÉCNICO
Breve descripción del cargo
Main duties and responsibilities:
Provide first line response for customers requiring assistance with information technology issues and problems.
Perform remote software implementations, and provide follow-up product support via telephone, email, and web-based contact channels.
Thoroughly track, organize and document all product support related activities.
Be part of a collaborative effort to improve the team?s performance indicators (KPIs/Dashboards), through data collection and reports.
Develop and maintain a full understanding of Toolbox products and services and stay abreast of relevant industry trends and best practices
Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and managers.
Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.
Habilidades requeridas
Required Skills:
Basic or intermediate handling of APIs: Methods: GET, POST, etc
Swagger Management: Management of inquiries to internal and external services (clients)
Knowledge about "Front-End" and "Backend" concepts
Understanding Video Player and Video Streaming
Understanding of Networking, DRM, Encoding and CDN is a plus
Carga horaria
Full time
Fecha de cierre de postulación
15/12/2020
Formación solicitada
01 - Tecnologías de la Información
Desarrollo de software y aplicaciones, sistemas, testing, ingeniería en computación, telecomunicaciones, informática, robótica, videojuegos y animación.
Idiomas
Inglés: Intermedio
Ofimática
Operador Office (Ej. word, excel, power point): Medio
Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Medio
Programación (Ej. Web; .Net; PHP; MySQL; C++; Java): Básico
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