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IT CUSTOMER CARE REPRESENTATIVE

Empresa

Toolbox

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Puesto equivalente

TÉCNICO/INGENIERO EN SOPORTE TÉCNICO

Breve descripción del cargo

Main duties and responsibilities: Provide first line response for customers requiring assistance with information technology issues and problems. Perform remote software implementations, and provide follow-up product support via telephone, email, and web-based contact channels. Thoroughly track, organize and document all product support related activities. Be part of a collaborative effort to improve the team?s performance indicators (KPIs/Dashboards), through data collection and reports. Develop and maintain a full understanding of Toolbox products and services and stay abreast of relevant industry trends and best practices Manage issues to resolution, updating the helpdesk system and communicating with relevant parties and managers. Support the client through user acceptance testing, mock implementations, go-live and post go-live including tracking and ensuring correction of any defects found.

Habilidades requeridas

Required Skills: Basic or intermediate handling of APIs: Methods: GET, POST, etc Swagger Management: Management of inquiries to internal and external services (clients) Knowledge about "Front-End" and "Backend" concepts Understanding Video Player and Video Streaming Understanding of Networking, DRM, Encoding and CDN is a plus

Carga horaria

Full time

Fecha de cierre de postulación

15/12/2020

Formación solicitada

01 - Tecnologías de la Información

Desarrollo de software y aplicaciones, sistemas, testing, ingeniería en computación, telecomunicaciones, informática, robótica, videojuegos y animación.

Idiomas

Inglés: Intermedio

Ofimática

Operador Office (Ej. word, excel, power point): Medio

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Medio

Programación (Ej. Web; .Net; PHP; MySQL; C++; Java): Básico




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