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Service Desk Agent - Advanced French + English

Empresa:

TATA Consultancy Services

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Puesto equivalente

SOPORTE TÉCNICO/ ATENCION AL CLIENTE: SEGUNDO-TERCER NIVEL

Breve descripción del cargo

Tata Consultancy Services (TCS) is a purely merit based employer and we do not ask money or employ any agency to make offers on behalf of TCS. We are looking for Bilingual Service Desk Analyst, passionate about learning, with excellent customer and technical skills, to work in a multinational IT company. Key responsibilities: -Should be able to handle inbound / Outbound calls -Resolve IT Support Request and Issues -Maintain Service Records -Perform IT Troubleshooting and should be able to resolve IT related issues remotely -Should be able to document the tickets in ticketing tool -Serve as the first point of contact for customers seeking technical assistance -Follow-up and update customer status and information -Identify and suggest possible improvements on procedures

Habilidades requeridas

-Excellent Technical skills related to MS office, Windows 10, Browser issues, VPN, Basic windows troubleshooting -Good Knowledge of ITIL processes -Excellent Verbal and Written communication skills -Time Management -Team collaboration -Flexible to Work in 24*7*365/366 , Weekend shifts -Good understanding of computer systems, mobile devices and other tech products -Customer-oriented and should have good customer handling skills Advanced English level and French

Carga horaria

Full time

Fecha de cierre de postulación

31/12/2021

Formación solicitada

01 - Tecnologías de la Información

Desarrollo de software y aplicaciones, sistemas, testing, ingeniería en computación, telecomunicaciones, informática, robótica, videojuegos y animación.

16 - Otras

Idiomas

Inglés: Avanzado

Francés: Avanzado

Ofimática

Operador Office (Ej. word, excel, power point): Medio

Mensajería electrónica y navegación Web (Ej. Internet, Outlook): Medio




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