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Service Desk Agent - Advanced Portuguese + English

Empresa:

TATA Consultancy Services

Sector

Servicios de Tecnologías de la Información

Segmento

Servicios TI

OPORTUNIDAD LABORAL

Descripción de la empresa

Tata Consultancy Services (TCS) is a purely merit based employer and we do not ask money or employ any agency to make offers on behalf of TCS.

Puesto equivalente

EJECUTIVO DE SOPORTE TÉCNICO/ ATENCION AL CLIENTE: PRIMER NIVEL

Breve descripción del cargo

We are looking for Bilingual Service Desk Analyst (German and English), passionate about learning, with excellent customer and technical skills, to work in a multinational IT company. Key responsibilities: -Should be able to handle inbound / Outbound calls -Resolve IT Support Request and Issues -Maintain Service Records -Perform IT Troubleshooting and should be able to resolve IT related issues remotely -Should be able to document the tickets in ticketing tool -Serve as the first point of contact for customers seeking technical assistance -Follow-up and update customer status and information -Identify and suggest possible improvements on procedures.

Habilidades requeridas

Excellent Technical skills related to MS office, Windows 10, Browser issues, VPN, Basic windows troubleshooting -Good Knowledge of ITIL processes -Excellent Verbal and Written communication skills -Time Management -Team collaboration -Flexible to Work in 24*7*365/366 , Weekend shifts -Good understanding of computer systems, mobile devices and other tech products -Customer-oriented and should have good customer handling skills Advanced English level and Portuguese.

Carga horaria

Full time

Fecha de cierre de postulación

31/12/2021

Formación solicitada

01 - Tecnologías de la Información

Desarrollo de software y aplicaciones, sistemas, testing, ingeniería en computación, telecomunicaciones, informática, robótica, videojuegos y animación.




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