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Technical Consultant

Empresa

Oracle

Sector

Servicios de Tecnologías de la Información

OPORTUNIDAD LABORAL

Breve descripción del cargo

The Technical Consultant position is responsible for the delivery of customization/automation services for NetSuite customers in a post-sales environment. Working with the rest of the Professional Services department, this position will quickly assess customer needs, design custom solutions to solve their problems and deliver these customizations/automations to the customer's satisfaction. A Technical Consultant must have a passion for helping customers find creative ways to more effectively run their businesses. Working with aggressive timelines and a full customer portfolio is required.

Habilidades requeridas

Responsibilities: - Provide implementation services to new and existing customers - Document and validate customer?s technical/customization requirements and map to NetSuite platform - Customize NetSuite application to meet customer?s business requirements, including design and development of automations - Collaborate with offshore resources to Develop, Test, and Deploy custom automations - Attend internal project meetings and provide status on progress of activities and deliverables - Be a ?go-to? resource for specific platform areas for both internal and external users - Provide Pre-Sales and Post-Sales/Change Order sales support to the PS Practice, including validation and estimation of custom solutions Contribute to internal PS initiatives - Document solutions and contribute to solutions repository - Document Best Practices and share with PS practice - Participate in SME program in area(s) of interest and expertise Focus on Continuing Education - Contribute to internal PS knowledge share; Review posted feedback on a continuous basis - Participate in Continuing Education sessions - Be fully versed on functionality (primarily platform-related features) released with each new product upgrade Problem Solving - Works on problems of diverse scope where analysis of data requires evaluation of numerous factors - Demonstrates good judgement in selecting methods and techniques for obtaining technical solutions - Documents, troubleshoots and escalates Support issues outside defined parameters - Demonstrated experience in translating customer requirements into workable technical solutions - Ability to resolve routine issues per defined parameters and procedures, and escalate when necessary - Ability to document reusable solutions Qualifications/Skills: - Strong programming skills - Experience with web technologies (HTML, JavaScript) - Good written and verbal communication skills - Strong presentation skills - Ability to work within project teams, and collaborate cross-departmentally - Ability to communicate effectively with functional and technical resources, including offshore/onshore teams - Customer relationship acumen and strong consulting skills - Ability to write detailed technical design/specification documents (SOW, TRD) - Ability to manage multiple projects - Proficiency in technical error resolution and debugging (development) Bonus: - Experience with at least one packaged Accounting/ERP, CRM, and/or Ecommerce application - DOM manipulation and JSON experience (object-oriented development is a plus) - Knowledge of and hands-on experience with XML/XSL and Web Services (SOAP, WSDL) is a plus.

Carga horaria

Full time

Fecha de cierre de postulación

23/05/2015

Formación solicitada

Informática

Ingeniería y profesiones afines

Idiomas

Inglés: Avanzado

Tests

Clasificación


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