Breve descripción del cargo
Local company working for a global IT security company is looking for Technical Support Representatives.
This position works in coordination with the company?s Customer Support & Services Global Support Centre and directly with its customers and partners to provide world class support for the company?s products.
The Customer Service Engineer (CSE) is responsible for ensuring customer satisfaction by delivering high quality customer service to the customers with whom they interact.
? Provide timely response and resolutions of internal and external customers and partners technical issues, completed in a professional manner and meeting customer expectations.
? Document all customer interactions, action plans and resolutions in the existing case management and knowledge based systems.
? Build strong and positive relationships with clients at various levels, employing strong customer management skills to recognize impact to customers business and take appropriate action.
? Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices.
? Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests.
Experience and education requirements
? Fluent in English (First Certificate or higher).
? Advanced electronic engineering student or finished relevant technical degree (?Técnico en Sistemas Operativos y Redes? diploma or similar).
? Working knowledge in TCP/IP and LAN & WAN Networking technologies.
? Working knowledge of Wireshark or equivalent packet analysis troubleshooting tool.
? Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills.
? Have a ?can do? attitude.
? Ability and willingness to learn technologies quickly and proficiently.
? Proven experience in Networking technologies.
? Fluent in Portuguese.
? Knowledge of information security technologies.
? Working knowledge of Internet Services: Web Services, Media Servers, Proxy services etc.
? Working knowledge of HTTP.
? CCNA and/or CCNP certified.
? 24 weekly hours (12 hours during the week and 12 hours during the weekend)
Applicants should submit CV in English and salary expectations.
Rango de salario estimado (nominal mensual $)
20.000 a 30.000
Fecha de cierre de postulación
Ingeniería y profesiones afines
Bases de datos (Ej. MySQL, Postgres y bases de datos NoSQL): Avanzado
Software de modelado (Por ej. AutoCAD, BIM): Avanzado
Fundamentos de programación
Sistema y red
Solución básica de problemas
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