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Technical Support Representative

Empresa

Synapsis

Sector

Servicios Corporativos

Segmento

Centro de Contacto / Call Center (CIS)

OPORTUNIDAD LABORAL

Breve descripción del cargo

Local company working for a global IT security company is looking for Technical Support Representatives.

Habilidades requeridas

This position works in coordination with the company?s Customer Support & Services Global Support Centre and directly with its customers and partners to provide world class support for the company?s products. The Customer Service Engineer (CSE) is responsible for ensuring customer satisfaction by delivering high quality customer service to the customers with whom they interact. Responsibilities ? Provide timely response and resolutions of internal and external customers and partners technical issues, completed in a professional manner and meeting customer expectations. ? Document all customer interactions, action plans and resolutions in the existing case management and knowledge based systems. ? Build strong and positive relationships with clients at various levels, employing strong customer management skills to recognize impact to customers business and take appropriate action. ? Achieve a thorough understanding of product architecture, technical components and installation/configuration best practices. ? Work with Systems Engineers and Engineering groups to escalate and resolve customer issues, log any bugs or feature requests. Experience and education requirements ? Fluent in English (First Certificate or higher). ? Advanced electronic engineering student or finished relevant technical degree (?Técnico en Sistemas Operativos y Redes? diploma or similar). ? Working knowledge in TCP/IP and LAN & WAN Networking technologies. ? Working knowledge of Wireshark or equivalent packet analysis troubleshooting tool. ? Demonstrate strong troubleshooting skills; be analytical in problem solving along with excellent customer service skills. ? Have a ?can do? attitude. ? Ability and willingness to learn technologies quickly and proficiently. ? Proven experience in Networking technologies. Beneficial ? Fluent in Portuguese. ? Knowledge of information security technologies. ? Working knowledge of Internet Services: Web Services, Media Servers, Proxy services etc. ? Working knowledge of HTTP. ? CCNA and/or CCNP certified. Working hours ? 24 weekly hours (12 hours during the week and 12 hours during the weekend) Applicants should submit CV in English and salary expectations.

Carga horaria

Part time

Rango de salario estimado (nominal mensual $)

20.000 a 30.000

Fecha de cierre de postulación

20/05/2015

Formación solicitada

Informática

Ingeniería y profesiones afines

Idiomas

Inglés: Bilingüe

Portugués: Intermedio

Ofimática

Bases de datos (Ej. MySQL, Postgres y bases de datos NoSQL): Avanzado

Software de modelado (Por ej. AutoCAD, BIM): Avanzado

Tests

Fundamentos de programación Sistema y red Solución básica de problemas


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